Privacy Policy

Controller within the meaning of data protection laws, in particular the EU General Data Protection Regulation (GDPR):

Gopal Norbert Nanzer-Klein
Gemeinschafts-Praxis am Fluss
Batzenhofstrasse 3
6060 Sarnen
Switzerland

office@traumaheilung.net

Table of Contents

If you do not wish to allow cookies and third-party services, you can deactivate them here.

2. Your Data Subject Rights

You may exercise the following rights at any time using the contact details listed above:

  • Access to your data stored by us and information about its processing (Art. 15 GDPR)
  • Rectification of inaccurate personal data (Art. 16 GDPR)
  • Erasure of your data stored by us (Art. 17 GDPR)
  • Restriction of processing if we are not yet permitted to delete your data due to legal obligations (Art. 18 GDPR)
  • Objection to the processing of your data (Art. 21 GDPR)
  • Data portability if you have consented to processing or concluded a contract with us (Art. 20 GDPR)

If you have given consent, you may revoke it at any time with effect for the future.

You also have the right to lodge a complaint with a supervisory authority, for example the authority responsible for your place of residence or the authority responsible for us as controller.

A list of supervisory authorities (for the non-public sector) including addresses can be found at:

https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html

3. Collection of General Information When Visiting Our Website

Type and Purpose of Processing

When you access our website, general information is automatically collected, even if you do not register or use the contact form. This information (server log files) includes, for example, browser type, operating system, domain name of your internet service provider, IP address, and similar data.

This data is processed in particular for the following purposes:

  • Ensuring a smooth connection to the website
  • Ensuring smooth use of our website
  • Evaluation of system security and stability
  • Administrative purposes

We do not use this data to draw conclusions about your person. Such information may be statistically evaluated to optimize our website and the underlying technology.

Legal Basis

Processing is carried out in accordance with Art. 6 (1) lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website.

Recipients

Recipients may be technical service providers acting as processors for the operation and maintenance of our website.

Storage Period

Data is deleted as soon as it is no longer required for the purpose of collection. For data required for website provision, this is generally when the session ends.

Provision Required or Necessary

Provision of this data is neither legally nor contractually required. However, without the IP address, website functionality cannot be guaranteed. Individual services may be unavailable or restricted. Therefore, objection is excluded.

4. Cookies

Type and Purpose of Processing

Like many other websites, we use so-called “cookies”. Cookies are small text files that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our website.

This allows us to obtain certain data, such as IP address, browser used, and operating system.

Cookies cannot be used to start programs or transmit viruses to a computer. The information contained in cookies helps us make navigation easier for you and enables the correct display of our website.

Under no circumstances will the data we collect be passed on to third parties or linked to personal data without your consent.

Of course, you can generally view our website without cookies. Internet browsers are usually set to accept cookies. In general, you can disable the use of cookies at any time via your browser settings. Please use your browser’s help functions to learn how to change these settings. Please note that some functions of our website may not work if you deactivate the use of cookies.

Storage Period and Cookies Used

If you allow the use of cookies via your browser settings or by giving your consent, the following cookies may be used on our website:

NameDomainDurationDescription
pll_language*.traumaheilung.net/1 yearStores the selected language setting.
aviaCookieConsent*.traumaheilung.net/2 monthsStores the user interaction regarding the cookie notice.
_gid*.traumaheilung.net/1 dayUsed to distinguish users.
_ga*.traumaheilung.net/2 yearsUsed to distinguish users.
_gat_gtag_UA_143255608_1*.traumaheilung.net/1 minuteUsed to throttle the request rate.

If these cookies can (also) concern personal data, we inform you about this in the sections below.

You can delete individual cookies or your entire cookie inventory via your browser settings. In addition, you can find information and instructions on how to delete cookies or block their storage in advance. Depending on your browser provider, you can find the necessary information at the following links:

5. Newsletter

Type and Purpose of Processing

Your data is used exclusively to send you the newsletter you have subscribed to by email. Providing your name enables us to address you personally in the newsletter and, if necessary, to identify you should you wish to exercise your rights as a data subject.

For receiving the newsletter, it is sufficient to provide your email address. When subscribing to our newsletter, the data you provide is used solely for this purpose. Subscribers may also be informed by email about circumstances relevant to the service or registration (for example, changes to the newsletter offering or technical circumstances).

For effective registration, we require a valid email address. To verify that registration is actually performed by the owner of the email address, we use the double opt-in procedure. For this purpose, we log the newsletter order, the sending of a confirmation email, and the receipt of the response requested with it. No further data is collected. The data is used exclusively for sending the newsletter and is not passed on to third parties.

Legal Basis

Based on your expressly given consent (Art. 6 (1) lit. a GDPR), we regularly send you our newsletter or comparable information by email to the email address you provided.

You can revoke your consent to store your personal data and use it for sending the newsletter at any time with effect for the future. Each newsletter contains a corresponding link. You can also unsubscribe at any time directly on this website or inform us of your revocation via the contact option provided at the end of this privacy policy.

Recipients

Recipients of the data may be processors.

Storage Period

In this context, the data is processed only as long as the corresponding consent exists. After that, it is deleted.

Provision Required or Necessary

Provision of your personal data is voluntary and based solely on your consent. Without existing consent, we cannot send you our newsletter.

6. Contact Form

Type and Purpose of Processing

The data you enter is stored for the purpose of individual communication with you. For this, providing a valid email address and your name is required. This is used to assign the inquiry and subsequently respond to it. Providing additional data is optional.

Legal Basis

Processing of the data entered in the contact form is based on a legitimate interest (Art. 6 (1) lit. f GDPR).

By providing the contact form, we aim to enable you to contact us easily. Your information is stored for the purpose of processing the inquiry and for possible follow-up questions.

If you contact us to request an offer, processing of the data entered in the contact form is carried out to perform pre-contractual measures (Art. 6 (1) lit. b GDPR).

Recipients

Recipients of the data may be processors.

Storage Period

Data is deleted no later than 6 months after processing the inquiry.

If a contractual relationship arises, we are subject to statutory retention obligations under the German Commercial Code (HGB) and delete your data after these periods expire.

Provision Required or Necessary

Provision of your personal data is voluntary. However, we can only process your request if you provide your name, your email address, and the reason for your inquiry.

7. Use of Google Analytics

Type and Purpose of Processing

This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA (“Google”). Google Analytics uses so-called “cookies”, text files stored on your computer that enable analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Due to activation of IP anonymization on these websites, your IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activity, and provide other services related to website usage and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data.

The purposes of data processing are evaluating use of the website and compiling reports on website activities. Further related services are then to be provided based on website and internet usage.

Legal Basis

Data is processed based on the user’s consent (Art. 6 (1) lit. a GDPR).

Recipients

The recipient of the data is Google as a processor. We have concluded the corresponding data processing agreement with Google.

Storage Period

Data is deleted as soon as it is no longer required for our recording purposes.

Third-Country Transfer

Google processes your data in the USA and has submitted to the EU_US Privacy Shield:
https://www.privacyshield.gov/EU-US-Framework.

Provision Required or Necessary

Provision of your personal data is voluntary and based solely on your consent. If you prevent access, this may result in functional restrictions on the website.

Withdrawal of Consent

You can prevent the storage of cookies by setting your browser software accordingly. However, we point out that in this case you may not be able to use all functions of this website to their full extent.

You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: Browser Add On to Deactivate Google Analytics.

In addition to or as an alternative to the browser add-on, you can prevent tracking by Google Analytics on our pages by clicking this link. An opt-out cookie will be installed on your device. This prevents Google Analytics from collecting data for this website and for this browser in the future, as long as the cookie remains installed in your browser.

Profiling

With the help of the Google Analytics tracking tool, the behavior of website visitors can be evaluated and interests analyzed. For this purpose, we create a pseudonymous user profile.

8. Use of Script Libraries (Google Webfonts)

Type and Purpose of Processing

To display our content correctly and in a visually appealing manner across browsers, we use “Google Web Fonts” provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”) for font display.

You can find Google’s privacy policy here:
https://www.google.com/policies/privacy/

Legal Basis

The legal basis for integrating Google Webfonts and the associated data transfer to Google is your consent (Art. 6 (1) lit. a GDPR).

Recipients

Calling script libraries or font libraries automatically triggers a connection to the operator of the library. It is theoretically possible, though currently unclear whether and for what purposes, that the operator (Google) collects data in this case.

Storage Period

We do not collect personal data through the integration of Google Webfonts.

Further information about Google Web Fonts can be found at:
https://developers.google.com/fonts/faq
and in Google’s privacy policy:
https://www.google.com/policies/privacy/.

Third-Country Transfer

Google processes your data in the USA and has submitted to the EU_US Privacy Shield:
https://www.privacyshield.gov/EU-US-Framework.

Provision Required or Necessary

Provision of personal data is neither legally nor contractually required. However, correct display of content may not be possible using standard fonts.

Withdrawal of Consent

JavaScript is regularly used to display content. You can therefore object to data processing by disabling JavaScript in your browser or installing a JavaScript blocker. Please note that this may result in functional restrictions on the website.

9. Use of Google Maps

Type and Purpose of Processing

On this website, we use Google Maps. Google Maps is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). This enables us to display interactive maps directly on the website and allows you convenient use of the map function.

More information about data processing by Google can be found in Google’s privacy notices. There, you can also change your personal privacy settings in the privacy center.

Detailed instructions on managing your own data in connection with Google products can be found here.

Legal Basis

The legal basis for integrating Google Maps and the associated data transfer to Google is your consent (Art. 6 (1) lit. a GDPR).

Recipients

By visiting the website, Google receives information that you have accessed the corresponding subpage of our website. This occurs regardless of whether Google provides a user account that you are logged into or whether no user account exists. If you are logged into Google, your data is assigned directly to your account.

If you do not want the assignment to your profile at Google, you must log out of Google before activating the button. Google stores your data as usage profiles and uses it for purposes of advertising, market research, and or demand-oriented design of its website. Such evaluation occurs in particular (even for users not logged in) to provide demand-oriented advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact Google to exercise this right.

Storage Period

We do not collect personal data through the integration of Google Maps.

Third-Country Transfer

Google processes your data in the USA and has submitted to the EU_US Privacy Shield:
https://www.privacyshield.gov/EU-US-Framework.

Withdrawal of Consent

If you do not want Google to collect, process, or use data about you via our website, you can disable JavaScript in your browser settings. In this case, however, you will not be able to use our website or only to a limited extent.

Provision Required or Necessary

Provision of your personal data is voluntary and based solely on your consent. If you prevent access, this may result in functional restrictions on the website.

10. Use of Zoom

Privacy notices for online meetings, telephone conferences, and webinars via “Zoom”

We would like to inform you below about the processing of personal data in connection with the use of “Zoom”.

Purpose of Processing

We use the “Zoom” tool to conduct telephone conferences, online meetings, video conferences, and or webinars (“online meetings”). “Zoom” is a service provided by Zoom Video Communications, Inc., which is headquartered in the USA.

Controller

The controller for data processing that takes place in direct connection with conducting “online meetings” is Gopal Norbert Klein.

Note: If you access the “Zoom” website, the provider of “Zoom” is responsible for data processing. Accessing the website is only required to download the software for using “Zoom”.

You can also use “Zoom” by entering the respective meeting ID and, if applicable, additional access data for the meeting directly in the “Zoom” app.

If you do not want or cannot use the “Zoom” app, the basic functions are also available via a browser version, which you can also find on the “Zoom” website.

What Data Is Processed?

When using “Zoom”, various types of data are processed. The scope of the data also depends on what information you provide before or during participation in an “online meeting”.

The following personal data is subject to processing:

  • User information: first name, last name, phone (optional), email address, password (if “single sign-on” is not used), profile picture (optional), department (optional)
  • Meeting metadata: topic, description (optional), participant IP addresses, device and hardware information
  • Recordings (optional): MP4 file of all video, audio, and presentation recordings; M4A file of all audio recordings; text file of the online meeting chat
  • Dial-in by phone: information on incoming and outgoing phone number, country name, start and end time; if applicable, additional connection data such as the device IP address
  • Text, audio, and video data: you may be able to use chat, Q&A, or survey functions; your text inputs are processed to display them in the online meeting and, if applicable, to record them. To display video and play audio, data from your microphone and any camera is processed during the meeting. You can switch off the camera or mute the microphone at any time via the Zoom applications.

To participate in an “online meeting” or enter the “meeting room”, you must at least provide your name.

Scope of Processing

We use “Zoom” to conduct “online meetings”. If we want to record “online meetings”, we will inform you transparently in advance and, where required, ask for your consent. The fact that the meeting is being recorded is also displayed in the “Zoom” app.

If it is necessary for documenting results of an online meeting, we will record chat contents. However, this is generally not the case.

In the case of webinars, we may also process questions asked by webinar participants for the purpose of recording and follow-up.

If you are registered with “Zoom” as a user, reports about “online meetings” (meeting metadata, dial-in data, questions and answers in webinars, survey function in webinars) may be stored by “Zoom” for up to one month.

Automated decision-making within the meaning of Art. 22 GDPR is not used.

Legal Bases for Data Processing

If personal data of Gopal Norbert Klein is processed, Section 26 BDSG is the legal basis for data processing. If, in connection with the use of “Zoom”, personal data is not required for establishing, carrying out, or terminating the employment relationship, but is nevertheless an essential component of using “Zoom”, Art. 6 (1) lit. f GDPR is the legal basis. Our interest in these cases is the effective conduct of “online meetings”.

Otherwise, the legal basis for data processing when conducting “online meetings” is Art. 6 (1) lit. b GDPR, insofar as the meetings are conducted within the framework of contractual relationships.

If no contractual relationship exists, the legal basis is Art. 6 (1) lit. f GDPR. Here too, our interest is the effective conduct of “online meetings”.

Recipients / Disclosure of Data

Personal data processed in connection with participation in “online meetings” is generally not disclosed to third parties, unless it is intended for disclosure. Please note that content from “online meetings”, as with in-person meetings, often serves to communicate information to customers, interested parties, or third parties and is therefore intended for disclosure.

Further recipients: The provider of “Zoom” necessarily gains knowledge of the above data insofar as this is provided for in our data processing agreement with “Zoom”.

Data Processing Outside the European Union

“Zoom” is a service provided by a provider in the USA. Personal data is therefore also processed in a third country. We have concluded a data processing agreement with the provider that meets the requirements of Art. 28 GDPR.

An adequate level of data protection is guaranteed, on the one hand, by the “Privacy Shield” certification of Zoom Video Communications, Inc., and, on the other hand, by the conclusion of the so-called EU standard contractual clauses.

Your Rights

You have the right to access personal data concerning you. You can contact us at any time for information.

If an information request is not made in writing, please understand that we may require evidence proving that you are the person you claim to be.

You also have the right to rectification, erasure, or restriction of processing, as far as legally permissible.

Finally, you have the right to object to processing within the framework of legal requirements.

You also have the right to data portability within the framework of data protection requirements.

Deletion of Data

We generally delete personal data when there is no longer a need for further storage. A need may exist in particular if the data is still required to fulfill contractual services, to check and grant or defend warranty and, if applicable, guarantee claims. In the case of statutory retention obligations, deletion is only possible after the relevant retention period has expired.

Right to Lodge a Complaint with a Supervisory Authority

You have the right to lodge a complaint with a data protection supervisory authority about the processing of personal data by us.

Changes to These Privacy Notices

We revise these privacy notices in the event of changes to data processing or other occasions that make this necessary. The current version is always available on this website.

11. Event Platform: ticketpay.de

To participate in events, visitors can book tickets via ticketpay.de. The event platform is operated by Neue Bahnhofstraße 1-3, 59065 Hamm, Germany.

Ticketpay’s data protection officer is attorney Daniel Raimer.

Kanzlei Daniel Raimer
Ernst-Gnoß-Str. 22
40219 Düsseldorf
Germany

Email: office@kanzlei-raimer.com

If you register for an event, you will be redirected to the Ticketpay domain.

Ticketpay collects your personal data and forwards it to us as the event organizer. The following personal data is collected for registration:

  • Name, first name
  • Email address
  • Street and house number
  • Postal code
  • City
  • Country
  • Date of birth
  • Gender
  • Payment method (PayPal, credit card, etc.)
  • Credit card information (which card, Visa or MasterCard, and the last 4 digits of the card)
  • Ticket type and ticket quantity
  • Event ID

Ticketpay privacy policy:
https://manage.ticketpay.de/documents/agb/tpeu_privacy_de.pdf

As the organizer, we have access to the above-mentioned data of participants of the booked event. We use this data for the purposes of preparing and following up on the respective booked events. Participants receive our contact details and information about the event by email.

The collected data is used in anonymized form for statistical evaluations. The background is to better understand which regions most participants come from and which age groups are particularly interested in the event. There is no evaluation at an individual level; it is purely about aggregated trends to optimize the offering. The address is used by Ticketpay to issue invoices, and we use it in emergencies to inform police or emergency services about the participant’s location.

Data is processed on the basis of Art. 6 (1) lit. b GDPR (processing to fulfill a contract).

12. Embedded YouTube Videos

Type and Purpose of Processing

On some of our pages we embed YouTube videos. The operator of the corresponding plugins is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA (“YouTube”). When you visit a page with the YouTube plugin, a connection to YouTube servers is established. YouTube is informed which pages you visit. If you are logged into your YouTube account, YouTube can associate your browsing behavior with you personally. You can prevent this by logging out of your YouTube account beforehand.

When a YouTube video is started, the provider sets cookies that collect information about user behavior.

Further information about the purpose and scope of data collection and its processing by YouTube can be found in the provider’s privacy policies. There you will also find further information about your rights and settings options to protect your privacy:
https://policies.google.com/privacy.
Google processes your data in the USA and has submitted to the EU-US Privacy Shield:
https://www.privacyshield.gov/EU-US-Framework

Legal Basis

The legal basis for embedding YouTube and the associated data transfer to Google is your consent (Art. 6 (1) lit. a GDPR).

Recipients

Accessing YouTube automatically triggers a connection to Google.

Storage Period and Withdrawal of Consent

Anyone who has deactivated the storage of cookies for the Google ad program should not expect such cookies when watching YouTube videos. However, YouTube also stores non-personal usage information in other cookies. If you want to prevent this, you must block the storage of cookies in your browser.

Further information about data protection at “YouTube” can be found in the provider’s privacy policy at:
https://www.google.de/intl/de/policies/privacy/

Third-Country Transfer

Google processes your data in the USA and has submitted to the EU_US Privacy Shield:
https://www.privacyshield.gov/EU-US-Framework.

Provision Required or Necessary

Provision of your personal data is voluntary and based solely on your consent. If you prevent access, this may result in functional restrictions on the website.

13. SSL Encryption

To protect the security of your data during transmission, we use encryption methods that reflect the current state of the art (for example SSL) via HTTPS.

14. Changes to Our Privacy Policy

We reserve the right to adapt this privacy policy so that it always complies with current legal requirements or to implement changes to our services in the privacy policy, for example when introducing new services. The new privacy policy then applies to your next visit.

15. Questions to the Data Protection Officer

If you have questions about data protection, please send us an email or contact the person responsible for data protection in our organization directly:

gopal@traumaheilung.net

This privacy policy was created with the support of activeMind